For the last few months, we’ve been struggling like everyone else to figure out how best to do business during this unusual year. Many things we think ought to happen, have surprised us on the flip side.
Who would’ve thought that the stock market would be booming throughout this last season. It’s almost like bad news leads to healthy stock returns. I don’t get it.
There are a few things though that I do get. One of them is taking care of our customers.
Since we build communities for folks 55 and older, we’re very aware of the risks that some of our homeowners might face due to this virus scare. So what do we do when a customer finds themselves in need of warranty assistance?
Getting Things Done
Time to fix something
While its never a call that we want to get, we realize that new homes occasionally have issues that need fixing. Warranty is a part of the package, and at Leisure Villas, we do our best to ensure that you’re getting a quality-built home.
During the last few months, we had several homeowners opt not to get warranty issues taken care of. For the time being, we’ve been let back into many of those homes. However, as more cases and concerns arise about the virus spreading faster than before, we foresee caution becoming an issue again.
That’s why we’ve been doing our best to keep ourselves socially distanced, as well as keeping things sanitized as often as possible.
When it comes time for us to enter your homes and do warranty work, we’re more than happy to wear face masks and do everything in our power to be in and out as quickly as possible.
Nobody wants to get sick, or to pass on something to anyone else. So if you don’t feel comfortable letting us into your house just yet, please, still let us know about the items you need fixing, and as long as they’re a low priority, we’ll hold onto them until you feel a little better about having us in your home. Hopefully it won’t take too long.
For emergencies, we’ll take care of it quickly
There are a few instances where a warranty claim should not be procrastinated. Usually these have to deal with water.
Water issues can be among the most damaging issues a home might ever encounter. That’s why, if you notice any sort of problem with water leaks or anything of that nature, we’ll want to get in and get it fixed as quickly as possible.
If you find yourself worried about a certain warranty issue and letting one of our contractors into your home, feel free to reach out to us and discuss your concern. We’ll do our very best to make your sure you are safely taken care of.
When will this pass?
I don’t know when we’ll be over with this whole mess. I’m so tired of talking and hearing about it. I’m sure you are too. More people are coming down with the virus everyday, and yet everyone seems to be getting more complacent.
We wish you a happy healthy year. And thank you for making Leisure Villas Utah’s preferred builder of 55+ communities for another year.